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2 comments on this topic
28. October - 12:42 pm
I got a “surprise” in the mail yesterday from 24PetWatch. They sent me the registration document for my dog Alba, which states that the date of registration/adoption was October 13, 2011. I adopted Alba from Camp Lotsa Dogs and had him micro chipped on March 27, 2011 and mailed the PetWatch registration form to Petwatch shortly thereafter. So why did it take over 6 months for them to finally get around to recording it on their books? I phoned and sat on the line for 10 minutes having to endure the usual “your call is important to us” BS before someone came on the line. The rep couldn’t give me an answer and offered to have his supervisor call me, which I accepted. I’m not holding my breath for a call back.
I never received anything in the mail concerning my other dog Della, who I adopted from Camp Lotsa Dogs and had microchipped on April 15, 2011. I asked the rep to see if she was registered. Nope, no record of her. Here all this time I thought my dogs were “protected”. I registered Della over the phone. I was polite and didn’t lose my cool, but my call to PetWatch was essentially a complaint call. The rep had the nerve to try and sell me their embossed tags with the PetWatch numbers. Someone should instruct him to hold the sell spiel when a customer is calling with a grievance.
My husband says they should send me the tags for free for this mess up.
I am wondering how many folks had their dogs microchipped with 24PetWatch, sent in their form and thought that it was done. If you didn’t receive confirmation in the mail, I would recommend you call them at 1-866-597-2424 to make sure. Better safe than sorry.